Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.). You will be able to track your package at all times. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. However, in certain remote areas, there may be an additional delivery charge or you may need to pick up your package from the closest service location of ibspot's shipping partner.Īll orders are shipped with a tracking number. Shipments can be delivered directly to most addresses, except post office boxes. ibspot is not liable for any delays in international transportation or customs clearance. Delivery time depends on a number of variables, and there may be delays such as bad weather affecting air transport, or a package being held for inspection by Customs. Please note that these are estimates, not guarantees.
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